Yes, to access your order history, log in to your account and click on the Account icon at the top of the page and select “My Account” from the drop-down. This will take you to your Account’s Dashboard. From there, you can click on “My Orders” in the toolbar on the left side of the […]
Category: About My Account
How do I change my password?
To change your password, log in to your account and click on the Account icon at the top right of the page and select “My Account” from the drop-down. This will bring you to your Account’s Dashboard. Click on “Settings” in the toolbar on the left side of the page. On the next page, click […]
How do I cancel my account?
While you’re signed in to your account, click on the Account icon at the top right of the page and select “My Account” from the drop-down. This will take you to your account’s Dashboard. Once you’re there, click “Settings” in the toolbar to the left. On the next page, click the “Cancel Account” link next […]
Can the site save my mailing addresses?
‘I summer in Maine, and spend my winters in Arizona. Can your site keep both of those addresses for me?’ Our site can maintain several addresses, and you also have the option to save addresses into different groups. These addresses can be easily added, altered, or deleted from the Address Book tab from your Account’s […]
What are PurpleCoins and how do they work?
When our customers purchase our products we reward them with PurpleCoins. You can use PurpleCoins to pay for invitations, cards, and more. Here’s how they work: For every $1 you spend, 1 PurpleCoin is added to your account For every 10 PurpleCoins you earn, you get $1 off your order Coins are automatically deposited 21 days […]
Can I delete my payment info?
‘I don’t want my payment info saved in case someone gets into my account, can I remove that?’ Information Security is a big deal, and we respect that. If you don’t require the convenience of having the card ready to reuse on the site, the payment info can be deleted so that it is not […]
Why isn’t my sign-in working?
If you are having trouble signing in, check to make sure you’re entering the correct email. If you are, and still can’t log in, try resetting your password. You can reset your password by clicking on the Forgot Password link near the bottom of the sign in box. This will prompt you to enter your email […]
Can I change my sign-in information?
Did you get a new email address, or notice that you’re still logging in with the email you had in high school? No worries, let us know. If you need to change your log in email, please contact us at support@purpletrail.com or call us at 425-484-1054 or 888-604-6089 between 8 AM (PST) and 4 PM (PST) on […]