Designer Review is probably the best value we offer on this site, and is one of the things that sets us apart from our competitors. Most orders go to print exactly as they’re ordered. Meaning we print what you design, even if you messed up and didn’t notice, or misspelled something, or the photos […]
Category: Before Placing my Order
What is your cancellation policy?
Contact us ASAP if you would like to cancel your order. If we haven’t started processing it yet, we can cancel your order free of charge. We can also put orders on hold, in case there’s something you would like us to change, if you contact us before the order is processed. You can reach us Monday through […]
How do I apply a special offer to my order?
If you have a gift code you’d like to apply to your order, you can do so in your shopping cart. After clicking on the shopping cart icon in the upper right corner of your screen, you’ll be taken to a page where you can review your order, choose a shipping method, and enter any coupon […]
How do I reorder?
We keep anything you’ve ordered before, or even saved for that matter for as long as you have your account with us. You can access and reorder very easily. The easiest way to reorder a design from before is to visit your Account Dashboard by clicking the Account icon on the top right of the […]
Can you print some or all of my invitations in another language?
If you’d like to add special characters or diacritics, like okinas, tildes, or umlauts, you can contact us for assistance or add them yourself by inserting accents into a separate text box and dragging it above your text in the Design Center, as shown in the photo below. You can also download a […]
Do you offer free samples?
Yes, you can order a free general sample pack by filling out a short form here. Our general sample pack includes a variety of stationery items. They showcase samples of our different designs, paper options, die-cut options, and premium card types, like booklet and tri-fold cards. Learn more about ordering a free sample pack by following the […]
What are the costs of cards and invitations?
Costs depend on size, style, paper choice and quantity ordered. To see the price for a specific design, please click on the desired design and you will be able to see the pricing breakdown in the quantity drop down menu. Please note finishing options can change the price as well. For an overview of […]
Can you rush my order?
Yes, we offer rush processing and overnight shipping. If your order is submitted by 6:00 AM PST we will process it that same day. Learn more about our processing and shipping options by following the link provided.
What should I expect after I have placed my order?
After placing your order, we may contact you via email or by phone if we have any questions about your order. Please respond to us as soon as possible. If you do not respond within 48 hours, we will print your stationery as is. All orders are processed within 2 to 3 business days. If […]
What is the ordering process?
After adding your items to your shopping cart, you can review your order, change the quantity of your items, and enter any gift codes you may have. You can also select your shipping method before moving ahead to checkout. After clicking the Add To Cart button, you’ll proceed to the next stage of the ordering process, providing your […]
What is your return policy?
Customer satisfaction is our main concern. If for any reason you’re not satisfied with your order, contact us within 14 days of receiving it and we make it right. At PurpleTrail, we believe the quality of our products and services will determine whether you come back to shop with us again in the future. Your […]
Why doesn’t my promo code work?
Double check to make sure you’re entering the correct code. If you’re still receiving the error, make sure your coupon code hasn’t expired and you haven’t used the coupon code in the past. Finally, ensure you’re using the proper letter case when entering the code. After checking all of these things, and your coupon code […]
I’m having trouble with the shopping cart. What should I do?
Please contact our customer service team for assistance at 425-484-1054 or 888-604-6089 between 8 AM (PST) and 4 PM (PST) on weekdays or by email at support@purpletrail.com.