Category: Before Placing my Order

Designer Review is probably the best value we offer on this site, and is one of the things that sets us apart from our competitors. Most orders go to print exactly as they’re ordered. Meaning we print what you design, even if you messed up and didn’t notice, or misspelled something, or the photos are […]

Contact us ASAP if you would like to cancel your order. If we haven’t started processing it yet, we can cancel your order free of charge. We can also put orders on hold, in case there’s something you would like us to change, if you contact us before the order is processed. You can reach us Monday through […]

We keep anything you’ve ordered before, or even saved for that matter for as long as you have your account with us. You can access and reorder very easily. The easiest way to reorder a design from before is to visit your Account Dashboard by clicking the Account icon on the top right of the […]

If you’d like to add special characters or diacritics, like okinas, tildes, or umlauts, you can contact us for assistance or add them yourself by inserting accents into a separate text box and dragging it above your text in the Design Center, as shown in the photo below.     You can also download a […]

Yes, you can order a free general sample pack or wedding sample pack here. Our sample packs include a variety of stationery items. They showcase samples of our different designs, paper options, die-cut options, and premium card types, like booklet and tri-fold cards. Personalized Sample PurpleTrail is unique in the fact that we allow our customers […]

Costs depend on size, style, paper choice and quantity ordered. To see the price for a specific design, please click on the desired design and you will be able to see the pricing breakdown in the quantity dropdown menu.  Please note finishing options (trim, paper type, etc.) can change the price as well.   For […]

Yes, we offer rush processing and overnight shipping. If your order is submitted by 6:00 AM PST we will process it that same day. Learn more about our processing and shipping options by following the link provided.  

After placing your order, we may contact you via email or by phone if we have any questions about your order. Please respond to us as soon as possible. If you do not respond within 48 hours, we will print your stationery as is. All orders are processed within 2 to 3 business days. If […]

After adding your items to your shopping cart, you can review your order, change the quantity of your items and choose to join our sticker club or not. After clicking the Proceed To Checkout button, you’ll proceed to the next stage of the ordering process, providing your shipping address, shipping method and billing address and entering your […]

Customer satisfaction is our main concern. If for any reason you’re not satisfied with your order, contact us within 14 days of receiving it and we will make it right. At PurpleTrail, we believe the quality of our products and services will determine whether you come back to shop with us again in the future. […]

Double check to make sure you’re entering the correct code. If you’re still receiving the error, make sure your coupon code hasn’t expired and you haven’t used the coupon code in the past. Finally, ensure you’re using the proper letter case when entering the code and that there are no spaces. You can also check […]

Please contact our customer service team for assistance at 425-428-6115 between 8AM and 4PM (PST) on weekdays or by email at support@purpletrail.com.