To place an order with a Purchase Order: Sign up for a PurpleTrail account if you haven’t already. Set up your order in your cart and proceed through Steps 1 and 2 of checkout. DO NOT COMPLETE STEP 3 AND THE FINAL PURCHASE CONFIRMATION. Fill out a purchase order form (provided by you or your […]
Category: Before Placing my Order
What is the difference between the Colorful and Neutral Grey inside page colors?
FOR CUSTOM LAYOUTS To select the colorful or neutral grey theme in the Design Center, click the DATE tab on the left hand menu. At the top of the category will be the option to switch between the themes. The above example shows the Neutral Grey option selected. […]
How do I customize a weekly layout?
Below is the guide for customizing a Weekly Layout after you’ve selected the Weekly Custom option (This is Step 2: Inside Page Options) 1.Wait for the popup to open with the weekly layout templates selection. The popup will look like the below image. 2. Scroll through the list and pick a template that you […]
How do I customize a 1 page per day layout?
Congratulations! You’re ready to design your one-page-per-day customized layout. Below is the guide for customizing a 1 Page per day layout after you’ve selected the 1 page/day Custom option (Step 2: Inside Page Options) Please note, due to the number of pages, 1 Page Per Day layouts will default to being a 6-month planner. […]
How do I customize a 2 page per day layout?
Congratulations! You’re ready to design your two-page-per-day customized layout. Below is the guide for customizing a 2 Page per day layout after you’ve selected the 2 page/day Custom option (This is Step 2: Inside Page Options) Please note, due to the number of pages, 2 Page Per Day layouts will default to being a 3-month […]
How do I customize planner inside pages?
How do I customize inside pages? Want to customize your planner pages? You’re in the right place. PurpleTrail planners provide more customization possibilities than any other planner on the market. You have custom weekly, 1 Page per Day, and 2 Page per Day layouts to choose from! When your planner is in-tune with your life, […]
What is Designer Review? How does it benefit me?
Designer Review is probably the best value we offer on this site, and is one of the things that sets us apart from our competitors. Most orders go to print exactly as they’re ordered. Meaning we print what you design, even if you messed up and didn’t notice, or misspelled something, or the photos are […]
What is your cancellation policy?
Contact us ASAP if you would like to cancel your order. If we haven’t started processing it yet, we can cancel your order free of charge. We can also put orders on hold, in case there’s something you would like us to change, if you contact us before the order is processed. You can reach us Monday through […]
How do I apply a special offer to my order?
If you have a gift card code you’d like to apply to your order, you can do so here.
How do I reorder?
We keep anything you’ve ordered before, or even saved for that matter for as long as you have your account with us. You can access and reorder very easily. The easiest way to reorder a design from before is to visit your Account Dashboard by clicking the Account icon on the top right of the […]
Can you print some or all of my invitations in another language?
If you’d like to add special characters or diacritics, like okinas, tildes, or umlauts, you can contact us for assistance or add them yourself by inserting accents into a separate text box and dragging it above your text in the Design Center, as shown in the photo below. You can also download a […]
Do you offer free samples?
Yes, you can order a free general sample pack or wedding sample pack here. Our sample packs include a variety of stationery items. They showcase samples of our different designs, paper options, die-cut options, and premium card types, like booklet and tri-fold cards. Personalized Sample PurpleTrail is unique in the fact that we allow our customers […]
What are the costs of cards and invitations?
Costs depend on size, style, paper choice and quantity ordered. To see the price for a specific design, please click on the desired design and you will be able to see the pricing breakdown in the quantity dropdown menu. Please note finishing options (trim, paper type, etc.) can change the price as well. For […]
Can you rush my order?
Yes, we offer rush processing and overnight shipping. If your order is submitted by 6:00 AM PST we will process it that same day. Learn more about our processing and shipping options by following the link provided.
What should I expect after I have placed my order?
After placing your order, we may contact you via email or by phone if we have any questions about your order. Please respond to us as soon as possible. If you do not respond within 48 hours, we will print your stationery as is. All orders are processed within 2 to 3 business days. If […]
What is the ordering process?
After adding your items to your shopping cart, you can review your order, change the quantity of your items and choose to join our sticker club or not. After clicking the Proceed To Checkout button, you’ll proceed to the next stage of the ordering process, providing your shipping address, shipping method and billing address and entering your […]
What is your return policy?
Customer satisfaction is our main concern. If for any reason you’re not satisfied with your order, contact us within 14 days of receiving it and we will make it right. At PurpleTrail, we believe the quality of our products and services will determine whether you come back to shop with us again in the future. […]
Why doesn’t my promo code work?
Double check to make sure you’re entering the correct code. If you’re still receiving the error, make sure your coupon code hasn’t expired and you haven’t used the coupon code in the past. Finally, ensure you’re using the proper letter case when entering the code and that there are no spaces. You can also check […]
I’m having trouble with the shopping cart. What should I do?
Please contact our customer service team for assistance at 425-428-6115 between 8AM and 4PM (PST) on weekdays or by email at firstname.lastname@example.org.