Do you ship internationally?

Yes, we ship internationally via FedEx International Economy. We’ve discontinued shipment through USPS International due to the amount of complaints from customers that weren’t receiving their orders due to delays caused by COVID. For specific prices, contact our support team! *Please note that orders placed after 6 AM PST will not be processed until the next […]

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How do I order a sample?

Personalized Sample PurpleTrail is unique in the fact that we allow our customers to order a personalized sample. Other websites provide free samples with stock photos and wording, but we let you personalize every aspect of your card or invite for a small fee. This is something you won’t find anywhere else. If you want […]

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What are your domestic shipping options?

PurpleTrail offers low flat rate shipping options for all orders in the U.S. — no matter the size. Learn more about our domestic shipping options below. For specific prices, check out our Shipping Options page. *Please note that orders placed after 6AM PST will not be processed until the next business day. We have the following […]

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What are my envelope options?

Should you need envelopes with your order, white or recycled kraft envelopes are $0.15 each. We also offer a variety of colored envelopes for an additional $.10/envelope. Custom envelope printing is available for all envelope sizes and styles for an additional cost. You can personalize one of our envelope templates to match your stationery or […]

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Useful Links

View Your Orders Cancel Your Order Change Shipping Check Order Status in My Account Sign up for an Account Contact Customer Service

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How quickly will I receive my order?

The speed at which you get your order depends on the shipping and processing options you choose during checkout. Our standard processing time is 2 to 3 business days, but we do have rush processing available. To receive your order within one business day, the order should be placed before 6 AM PST (Monday-Friday). Once […]

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What is Mailing Service and how does it work?

We provide a Mailing Service option where we print, package, address, seal, and stamp your stationery and send it directly to your friends and family for you. You can opt for this convenient, time-saving option at checkout. Learn more about it below. Can you mail only some of my cards? Yes! Just select the number of […]

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Where is PurpleTrail located?

PurpleTrail is a Seattle, Washington-based company located in the Issaquah area. 1495 11th Ave NW Issaquah, WA 98027 Business hours:  Monday – Friday, 9:00am to 4:00pm.  Closed on Saturday & Sunday.

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What are my customization options?

PurpleTrail allows you to customize nearly every aspect of your cards and invitations. From the paper, shape, and trim to the design, colors, and layout, you get to choose what works for you and your special occasion. Above is an example of customizing the shape of your card You can add custom wording and your choice of […]

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What is your return policy?

At PurpleTrail, we believe the quality of our products and services will determine whether you come back to shop with us again in the future. Your satisfaction is our top concern and we guarantee that you will be happy with the quality of our products. However, if for any reason you are not satisfied with […]

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