We don’t recommend creating a new one, because you will lose any Purple Coins you’ve collected and you will not have access to your order history or saved designs. Our customer service team can help fix the problem you’re having. If you’re having a problem with your account, please contact our customer service team for […]
Category: Troubleshooting
How do I clear my web browser’s cookies and cache?
If you’re facing issues on our website, whether it be that your design isn’t saving properly to your account or that you are stuck on one of the steps of personalization, you can follow any of the instructions provided below to clear your web browser’s cookies and cache to help resolve the problem you are facing. […]
I can’t download Adobe Flash. What should I do?
First try checking out Adobe’s Windows Flash Player Help Site and Adobe’s Mac Flash Player Help Site by following the links provided. After trying some of the solutions listed there, please contact our Customer Service team for assistance at 425-428-6115 between 8AM and 4PM (PST) on weekdays or by email at support@purpletrail.com.
Which browsers does your site support?
We support the following browsers: IE7 and higher FireFox 3 and higher Google Chrome all versions Safari 4 and higher If you have an older version of one of these browsers, we highly recommend upgrading for a smoother more enjoyable experience. We’ve found Google Chrome to be the fastest browser.